Terms & Conditions

1. These terms and conditions tell you about the legal terms and conditions which apply to your purchase and use of physical and digital Equilibrium gift cards.

2. These gift card terms apply to pounds sterling gift cards purchased online through the Equilibrium website as well as gift cards purchased at a stand-alone physical Equilibrium Club.

3. Equilibrium reserves the right to update and change the terms and conditions of our Equilibrium gift cards at any time. This does not affect your legal rights. Use of your Equilibrium gift card constitutes acceptance of our Terms and Conditions and we therefore recommend you read them carefully. It is your responsibility to check these gift card terms from time to time to ensure you are aware of any changes which may have been made. Equilibrium gift cards remain the property of Equilibrium who maintains the right to cancel the card in its sole discretion in situations where it is deemed necessary to do so (such as to comply with applicable laws or as a result of circumstances beyond its control).

4. The value of your Equilibrium gift card can be redeemed in any Equilibrium Club provided the gift card is redeemed within the redemption period. Equilibrium gift cards have a redemption period of 24 months from the date of issue.

5. The gift card balance cannot be exchanged for cash or redeemed against the purchase of another card.

6. The maximum amount that an individual Equilibrium gift card can hold is £2500.00; this limit cannot be exceeded by performing balance transfers.

7. You can Top-Up or perform a Balance enquiry at any Equilibrium Club by taking your card to the reception.

Validity

8. Your Equilibrium gift card is valid for a period of 24 months from the date of activation (which for in-store shall be the date of the gift-card purchase) following which they expire automatically. A gift card cannot be used after the expiry date and any remaining balance will be removed and the card will become invalid and no longer available for use. We have no obligation to remind or inform you of a gift card’s expiry and it is your sole responsibility to ensure that any balance is used in full prior to expiry.

9. A Gift Card expires automatically once its balance has been exhausted. A Gift Card may be topped up with additional funds provided the gift card is still valid and has not yet expired.

10. Gift Cards may be used to pay for the whole or any part of in-club purchases, including contracts and services, but can not be redeemed against products.

11. There is no limit on the number of gift cards that may be used in one transaction. To transfer the balances from multiple gift cards onto a single gift card, please contact our Reception team.

Lost/ Stolen/ Damaged

12. You are solely responsible for the safe keeping and security of your gift card following delivery. In cases where your Equilibrium gift card is lost or stolen, Equilibrium is unable to replace or reimburse the remaining balance on a card. Equilibrium cannot be held responsible for the any balance lost on a Equilibrium gift card as a result of theft or fraud. All Equilibrium gift cards have a unique card number which is required for purchases. Equilibrium cannot be held responsible for any unauthorised use where the card number has become known to another party.

13. Should your Equilibrium gift card become damaged, Equilibrium will be able to replace the card providing you still have the card in your possession and the necessary details can be obtained.

Crediting an Equilibrium gift card

14. Please retain an expired gift card should you wish to return your purchase. Any contracts or services paid for using a gift card that are subsequently cancelled for a refund will be credited to the original gift card or in the event that you have discarded or misplaced your original card, issued on a new Equilibrium gift card. For returns where part payment was taken from a gift card, the refund will be credited to your gift card in the first instance.

15. If a partial refund is made for any purchase using an Equilibrium gift card and another method of payment, then any refund amount owing will be credited to the Equilibrium gift card in the first instance.

16. If the total to be refunded is more than originally paid by Equilibrium gift card, then any remaining refund balance will be refunded to the other method of payment used by you (i.e. debit/credit card or cash).

Data Protection

17. Personal data relating to your purchase or use of a gift card will be used in accordance with current applicable data protection and privacy legislation and the our privacy policy.

Governing Law and jurisdiction

18. These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

These terms and conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Claim instructions are deemed to form part of the terms and conditions and by participating, all claimants will be deemed to have accepted and be bound by the terms and conditions. Please retain a copy for your information.

1. The offer is open to UK residents aged 16 or over
2. Pass is valid for one-day from the date redeemed
3. To validate your pass, please book an appointment at your local club and a colleague can complete the registration process with you. If you do not book an appointment we may not be able to give you access on the day you attend as we may not have a colleague available to help. Please bring one proof of ID with you that confirms your age
4. Free day-guest pass entitles the user to use of the gym, and/or class at their chosen site.
5. All customers must complete register at their chosen club. A valid email address must be provided
6. All customers wishing to use the gym must complete a Health Commitment Statement.
7. All classes must be booked in advance. Classes are subject to availability.
8. Pass may not be used in conjunction with any other voucher offer, promotion or special offer
9. No cash alternative is offered
10. In exceptional circumstances, the Promoter reserves the right to amend or cancel this offer at any time
11. This offer does not affect consumer’s statutory rights.

These terms and conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Claim instructions are deemed to form part of the terms and conditions and by participating, all claimants will be deemed to have accepted and be bound by the terms and conditions. Please retain a copy for your information.

1. The offer is open to UK residents aged 16 or over
2. Pass is valid for one-week from the date redeemed
3. To validate your pass, please book an appointment at your local club and a colleague can complete the registration process with you. If you do not book an appointment we may not be able to give you access on the day you attend as we may not have a colleague available to help. Please bring one proof of ID with you that confirms your age
4. Free one-week guest pass entitles the user to use of the gym, and/or classes at their chosen site. Only one pass can be claimed per person.
5. All customers must complete register at their chosen club. A valid email address must be provided
6. All customers wishing to use the gym must complete a Health Commitment Statement.
7. All classes must be booked in advance. Classes are subject to availability.
8. Pass may not be used in conjunction with any other voucher offer, promotion or special offer
9. No cash alternative is offered
10. In exceptional circumstances, the Promoter reserves the right to amend or cancel this offer at any time
11. This offer does not affect consumer’s statutory rights.